FAQs

What if CSI can't help me, will I still have to pay the full amount?

​No, each client only pays for the services rendered.

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Can CSI take cases from other states?

Regardless of where the client lives, CSI can conduct investigations anywhere in the State of Texas.

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Will CSI follow an investigation to other states?

Although CSI is licensed in the state of Texas, we can work with other investigators all over the country.

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Will CSI investigate small cases?

Yes. CSI accepts all cases regardless of size.

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How do you bill? Is it by the hour?

Each case is unique and is situationally dependent. Billing is discussed before signing a contract and is based on a person’s situation.

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Is there a retainer fee?

Retainer fees are only required based on the size of the investigation.

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How do you handle client confidentiality?

Client confidentiality is a priority.  When a client calls CSI, it is an emotional decision, and each client needs to know that we will handle their case with the greatest of secrecy.

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If you solve a problem/case for me, do you advise or assist me in taking the next steps? (So for example, if it’s fraud, what do I do once you’ve discovered it to be viable).

Yes. One of the advantages of being a retired law enforcement officer we have experience on the entire law enforcement process. If we don’t know the answer, we can direct each client to a trusted expert who can provide the best advice.

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I have a different question, how can I get an answer?

Please contact us and we'll do our best to answer your question.