FAQs

No, each client only pays for the services rendered.

What if CSI can't help me, will I still have to pay the full amount?

Regardless of where the client lives, CSI can conduct investigations anywhere in the State of Texas.

Can CSI take cases from other states?

Although CSI is licensed in the state of Texas, we can work with other investigators all over the country.

Will CSI follow an investigation to other states?

Yes. CSI accepts all cases regardless of size.

Will CSI investigate small cases?

Each case is unique and is situationally dependent. Billing is discussed before signing a contract and is based on a person’s situation.

How do you bill? Is it by the hour?

Retainer fees are only required based on the size of the investigation.

Is there a retainer fee?

Client confidentiality is a priority. When a client calls CSI, it is an emotional decision, and each client needs to know that we will handle their case with the greatest of secrecy.

How do you handle client confidentiality?

Yes. One of the advantages of being a retired law enforcement officer we have experience on the entire law enforcement process. If we don’t know the answer, we can direct each client to a trusted expert who can provide the best advice.

If you solve a problem/case for me, do you advise or assist me in taking the next steps? (So for example, if it’s fraud, what do I do once you’ve discovered it to be viable).

Please contact us and we'll do our best to answer your question.